Refund:

• You can initiate a request for refund by WhatsApp on 0300-2030317 or call 0304-1110361 or email contact@swag-kicks.com.
• You can avail the refund within 7 days of parcel delivery.
• Important note: Swag Kicks will not entertain the refund request if returned product is not received by Swag Kicks within 7 days.
• After receiving your parcel, our quality control team will thoroughly inspect your parcel.
• If the product is used and tag is missing, Swag Kicks will not entertain refund requests. 
• There are no refunds on items below Rs 2000 and on-sale items. Only exchange is possible. 

Exchanges:

• You can initiate a request for exchange by WhatsApp on 0300-2030317 or call 0304-1110361 or email contact@swag-kicks.com.
• You can exchange within 7 days of parcel delivery.
• Important note: Swag Kicks will not entertain exchange request if returned product is not received by Swag Kicks within 7 days.
• Items sent back to us without first requesting an exchange on WhatsApp, call or email will not be accepted.